Refund policy

Even though we are convinced you won’t want part from our products once you get your hands on them, we still have to give you the details!

We offer a 14-day grace period from the moment delivery to exercise your right of withdrawal without penalties. Once the 14-day period is over, the sale if definitive. This right of withdrawal is only applicable on sales in the European Union.

Simply returning the product without notice or refusal to accept the delivery of the product are not sufficient to express your desire to withdraw.

In order to claim your right of withdrawal, you must notify us by email at . The subject of the email should be “Right of withdrawal + order number”. When returning the products, make sure fill out and sign the form named ANNEX I from our General Terms and Conditions of Sales and include it in your package.

All products must be returned in full, well protected, in their original packaging and in perfect resale condition (undamaged and unsoiled), with any and all accompanying accessories to this address:

1, rue de l'Artisanat
49130 Sainte-Gemmes-sur-Loire

We are incapable to process refunds for any returned packages lacking the necessary information to identify the sender (order number, last name, first name, address).

You are responsible for all fees and risks associated to the product returns. The product return will allow a refund equal to the price of purchase and, if applicable, the delivery fees, excluding return fees. All refunds will be credited to the original payment method of the transaction within 14 days of our reception of the returned product and our assessment of the state of the product returned.